service

WHAT IS A SERVICE DESK?

A Service Desk is a critical Information Technology Management tool in an organization. It acts as a single point of service (SPOC) for all incident handling, service requests and other functions such as change requests. The primary function of an IT Service Desk is to ensure that all business processes are operating effectively within an organization.
 

HOW DOES THE REACH SERVICE DESK AS A SERVICE WORK AT ANKABUT?

The Ankabut Reach service desk is Ankabut’s unified platform for communication, support and services based on Information Technology Infrastructure Library (ITIL) definitions and industry best practices. It is a cloud-based platform that can be accessed over the web anytime, anywhere from any device. The platform is rich and powerful, and offers issue resolution, process monitoring and automation. Reach features also include a very robust reporting and analytics feature, allowing clients to fully understand the trends in their service desk usage statistics.
 

WHAT VALUE DOES THIS SERVICE ADD TO ANKABUT MEMBERS?

The first advantage of Ankabut’s Reach service over the cloud is ease of use. There are no downloads or maintenance operations, and the platform can be accessed anywhere in the world with an internet connection.

Reach, being a cloud service, also offers clients a greater flexibility in costs by eliminating most hardware and other infrastructure costs, as well as many of the operational costs since the platform is supported centrally at Ankabut. The cost savings allow even small institutions with limited resources to take advantage of the powerful and comprehensive Reach platform without significant investment.

The Reach service desk process monitoring and automation functions allow decision makers to anticipate issues before they arise and prevents escalation of any problems. The platform integrates easily with other applications, allowing for a seamless operation across the enterprise.

The Reach service desk is a very powerful platform for support and service, and can play a significant role in the operation and growth of an institution’s Information Technology division at minimal cost.


How Can an Institution request this Service?

  • For ANKABUT MEMBERS
    If your institution already has access to Reach, our ServiceDesk, please submit a request for Service Desk (Reach) service in the self-service section under the “ Request a New Service ” category. CLICK HERE to access reach.

    If your institution does not have an Ankabut Reach account, please CLICK HERE to request Ankabut Service Request. A member of our IT Services team will coordinate with the relevant technical department at Ankabut and will get in touch with you within 2 business days.

  • For NON-MEMBERS
    Only Ankabut member institutions are eligible for this service. To inquire about the many benefits of Ankabut membership, please CLICK HERE to reach a member of our team.